Jora Indonesia

Privacy Policy

At PT Jora Indonesia DMC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you visit our website (the "Site") and use our services. By accessing and using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This information includes:

Personal Information: When you book a tour, transfer, or accommodation, or make an inquiry, we may collect personal details such as your name, email address, phone number, passport information, and payment details.
Usage Data: We may collect information on how you access and use the Site, including your IP address, browser type, pages visited, and time spent on the Site.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track your activity on the Site and improve your experience. Cookies help us remember your preferences and enhance the functionality of the Site.

2. How We Use Your Information

The information we collect is used for various purposes, including:

To provide you with information about our tours, transfers, and accommodation options.
To process and manage bookings, payments, and inquiries.
To improve the functionality and content of the Site.
To communicate with you, including sending booking confirmations, updates, and promotional offers (with your consent).
To comply with legal obligations and ensure the security of our services.

3. Sharing Your Information

We will not sell, rent, or share your personal information with third parties except in the following cases:

With service providers: We may share your information with trusted third parties who assist us in providing services such as processing payments, sending emails, and facilitating bookings.
For legal reasons: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to a subpoena, court order, or government request.
In case of business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to access the personal data we hold about you.
The right to correct any inaccurate or incomplete information.
The right to request deletion of your personal data (subject to certain exceptions).
The right to object to or restrict the processing of your data.
The right to withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us at the details provided below.

6. International Transfers

As an international business, your personal information may be transferred to and processed in countries outside your jurisdiction, including Indonesia, where our servers are located. By using our services, you consent to the transfer of your data to these countries.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

PT Jora Indonesia DMC

Email: sales@joraindonesia.com

Phone: +62 361-361-3562